EExchanger.net WEBSITE RULES (version dated 31.07.2026)

1. Parties to the Agreement

This Agreement is concluded between the online service for the exchange of title units, hereinafter referred to as the Service Provider, on the one hand, and the Customer, represented by the person who has used the services of the Service Provider, on the other hand.

2. List of Terms

2.1. Exchange of title units — an automated online service product provided by the Service Provider in accordance with these Rules.

2.2. Customer — an individual who agrees to the terms and conditions of the Service Provider and this Agreement, which they accept.

2.3. EExchanger.net Service (Service) — a system for providing online services for the exchange, sale, and purchase of electronic assets and electronic funds, which provides its services through the EExchanger.net website.

2.4. Title unit — a conventional unit of a particular payment system that corresponds to settlements within electronic systems and represents the scope of rights established by the agreement between the electronic payment system and its Customer.

2.5. Order — information submitted by the Customer electronically for the use of the Service Provider's funds, confirming that the Customer accepts the terms of use of the Service offered by the Service Provider in the relevant Order.

3. Terms of the Agreement

3.1. These Rules are established on the basis of the terms of a public offer, which is formed when the Customer submits an Order and constitutes one of the main components of this Agreement. A public offer refers to the information displayed by the Service Provider regarding the conditions for submitting an Order. The main component of the public offer is the actions performed by the Customer upon completing an Order, confirming their clear intention to enter into a transaction under the terms offered by the Service Provider before the completion of that Order. The time, date, and parameters of the Order are generated automatically by the Service Provider at the moment the Order is completed. The offer must be accepted by the Customer within 24 hours after the Order is completed. The service agreement enters into force from the moment the full amount of title units specified in the Order is received from the Customer at the Service Provider's payment details. Transactions involving title units are recorded in accordance with the rules, regulations, and formats of electronic settlement systems. The Agreement remains valid from the moment the Order is submitted until it is terminated at the initiative of either party.

3.2. When accessing and using the Services, you must:

3.2.1. Not engage in activities that: (i) involve generating income from prohibited or illegal activities (including activities related to the use of cryptocurrency mixing services, darknet markets, money laundering, or terrorist financing); (ii) are aimed at publishing or distributing any prohibited or illegal materials or information; or (iii) otherwise violate or may violate Applicable Law;

3.2.2. Not attempt to compromise the security or integrity of the Service Provider's computer systems or networks, or the computer systems and networks of a third party if the Services are provided by such a third party;

3.2.3. Not use or misuse the Services in a manner that may disrupt the provision of EExchanger.net services or other systems used to provide the Services, or impair any other user's ability to use EExchanger.net services;

3.2.4. Not attempt to gain unauthorized access to the computer system hosting the EExchanger.net Service or to any other materials, except those to which you have been expressly granted access;

3.2.5. Not transmit or upload to the Service files that may damage another person's computer equipment or software; materials that may be offensive; or materials or data that violate any law (including data or other materials protected by copyright or trade secret rights that you are not authorized to use);

3.2.6. Not attempt to modify, copy, adapt, reproduce, disassemble, decompile, or reverse-engineer any computer programs used to provide the Services or operate the EExchanger.net Service, except where their use is strictly necessary for normal operation;

3.2.7. Ensure the security and confidentiality of all usernames and passwords required to access EExchanger.net;

3.2.8. Immediately notify the Service Provider of any unauthorized use of your password(s) or any other security breach, following which the Service Provider will reset your password(s).

3.3. By accessing the EExchanger.net Service, you represent and warrant that:

3.3.1. You agree to and accept these Terms;

3.3.2. You are the lawful owner (or a duly authorized representative of the lawful owner) of the funds, and these funds originate from lawful sources;

3.3.3. Your use of the Services does not violate Applicable Law;

3.3.4. You understand the risks associated with using the Services provided by EExchanger.net and possess the necessary experience and knowledge to understand the risks associated with each Service. These risks include the risk of high cryptocurrency volatility, and you agree to comply with the requirements of Section 4 of these Rules if the exchange rate changes by more than 0.5%;

3.3.5. The information or documents you provide as part of any identity verification process are accurate, authentic, and up to date;

3.3.6. Any address you provide for sending or receiving cryptocurrencies or fiat funds belongs to you and is fully under your control;

3.3.7. You (i) have not violated Applicable Law; (ii) have not been fined, suspended, subjected to economic sanctions, or otherwise penalized for violating Applicable Law; (iii) have not received any oral or written notification from any government authority regarding an actual or potential violation of Applicable Law by you; or (iv) have not received any other notification indicating that you are subject to sanctions, restrictions, penalties, enforcement measures, or investigations under any Applicable Law (including, but not limited to, laws relating to anti-money laundering, counter-terrorist financing, anti-corruption, or economic sanctions);

3.3.8. You are not a sanctioned person or a person controlled by such a person, and you are not located, registered, or otherwise incorporated in a Prohibited Jurisdiction, nor are you a citizen or resident of such a jurisdiction.

4. Subject of the Agreement

Using technical methods, the Service Provider undertakes to exchange title units for a commission paid by the Customer after the Customer submits an Order. The Service Provider carries out the exchange by selling title units to persons wishing to purchase them at an amount not lower than that specified in the Order submitted by the Customer. The exchange rate is fixed for 10 minutes from the moment the Order is created. However, if the exchange rate changes by more than 0.5%, the amount specified in the Order may be changed. The Service Provider undertakes to transfer funds to the payment details specified by the Customer. If any profit arises during the exchange, it remains in the Service Provider's account as an additional benefit and remuneration for commission-based services.

5. Additional Provisions

5.1. If an amount different from that specified in the Order is received in the Service Provider's account, the Service Provider recalculates the transaction according to the actual amount of title units received. If the amount received exceeds the amount specified in the Order by more than 10%, the Service Provider unilaterally terminates the Agreement, and all funds are returned to the Customer's payment details after deducting the commission expenses incurred during the transfer.

5.2. If the title units are not sent by the Service Provider to the payment details specified by the Customer within 24 hours, the Customer has the full right to request termination of the Agreement and cancellation of their Order, thereby receiving a full refund of the title units to their account. A request to terminate the Agreement and return the title units shall be fulfilled by the Service Provider only if the Customer's Order has not yet been completed. In the event of cancellation of the Agreement, the electronic currency shall be returned within 24 hours from the moment the termination request is received, with a commission of 0.5% of the exchange amount deducted. If refund delays occur through no fault of the Service Provider, the Service Provider shall not be held responsible for them.

5.3. If the title units are not received from the Customer in the Service Provider's account within the specified period from the moment the Customer submits the Order, the Agreement between the parties is terminated unilaterally by the Service Provider, since the Agreement has not entered into force. The Customer may not be notified of this. If the title units are received at the Service Provider's payment details after the specified period, such funds are transferred back to the Customer's account, with all commission expenses associated with the transfer deducted from those funds.

5.4. If a transfer of funds to the payment details specified by the Customer is delayed due to the fault of the settlement system, the Service Provider shall not be responsible for damages resulting from the delayed receipt of funds. In this case, the Customer must agree that all claims shall be directed to the settlement system, while the Service Provider shall provide assistance to the extent possible within the law.

5.5. If falsification of communication flows or interference aimed at disrupting the Service Provider's operations, specifically its software code, is detected, the Order is suspended, and the transferred funds are subject to recalculation in accordance with the current Agreement. If the Customer disagrees with the recalculation, they have the full right to terminate the Agreement, and the title units shall be sent to the payment details specified by the Customer.

5.6. By using the Service, the Customer confirms their acceptance of these Terms and Conditions and agrees to comply with all provisions set forth herein.

The Customer shall be responsible for violations of this Agreement, including fraudulent activities, abusive or unjustified initiation of payment reversals or disputes (Chargeback, Recall, Reversal), and any financial losses caused to the Service.

In the event of such violations, the Service reserves the right to impose the financial liability measures specified in Section 14 of these Terms and Conditions on the Customer.

5.7. The Customer undertakes to comply with applicable legal requirements, not to falsify communication flows, and not to interfere with the normal operation of the Service Provider's software code.

5.8. The Service Provider shall not be responsible for damages or consequences resulting from an incorrect transfer of electronic currency if the Customer provided incorrect payment details when submitting the Order.

6. Warranty Period

Within 24 hours from the moment an Order for the exchange of title units is created, the Service Provider provides a warranty for the services rendered, unless other time limits have been specified.

7. Unforeseen Circumstances

If unforeseen circumstances arise during the processing of the Customer's Order that prevent the Service Provider from fulfilling the terms of the Agreement, the deadline for completing the Order shall be extended by a period corresponding to the duration of the force majeure circumstances. The Service Provider shall not be responsible for delayed obligations.

8. Form of the Agreement

Both parties, represented by the Service Provider and the Customer, accept this Agreement as having legal force equivalent to an agreement executed in written form.

9. Transactions Involving Cards from the United Kingdom and EU Countries

For cardholders from the United Kingdom and EU countries, the period for transferring title units may be extended indefinitely until the cardholder's information has been fully verified. Throughout this period, the funds shall not be used for any transactions and shall remain in full in the Service Provider's account.

10. Claims and Disputes

Claims under this Agreement are accepted by the Service Provider in the form of an email in which the Customer describes the nature of the claim. This email must be sent to the Service Provider's contact details specified on the website.

11. Exchange Transactions

11.1. It is strictly prohibited to use the Service Provider's services for illegal transfers and fraudulent activities. By entering into this Agreement, the Customer undertakes to comply with these requirements and, in the event of fraud, to bear criminal liability established by the legislation in force at that time.

11.2. If an Order cannot be processed automatically due to circumstances beyond the Service Provider's control, such as communication failures, insufficient funds, or incorrect information provided by the Customer, the funds shall be credited to the account within the following 24 hours or returned to the Customer's payment details after deducting commission expenses.

11.3. Upon request, the Service Provider has the right to disclose information about electronic currency transfers to law enforcement authorities, settlement system administrators, and victims of unlawful actions who have suffered as a result of fraud proven by judicial authorities.

11.4. The Customer undertakes to provide all documents confirming their identity in the event of suspected fraud or money laundering.

11.5. The Customer undertakes not to interfere with the Service Provider's operations or cause damage to its software and hardware components. The Customer also undertakes to provide accurate information to enable the Service Provider to fulfill all the terms of the Agreement.

11.6. The Service Provider may refuse to perform an exchange without the right to a refund in the event of suspected fraud if the exchange was carried out using VPN services or the Tor network.

11.7. You are not permitted to access or use EExchanger.net services if you are located, registered, or otherwise established in the following countries, or if you are a citizen or resident of the following countries: (i) the United States of America, the province of Quebec in Canada, Cuba, Crimea and Sevastopol, Iran, Syria, North Korea, Russia, or Sudan; (ii) any state, country, or other jurisdiction subject to an embargo imposed by the United States of America; (iii) any jurisdiction in which your access to or use of EExchanger.net services is illegal under Applicable Law due to your nationality, permanent residence, citizenship, residency, or other circumstances; or (iv) countries where the provision or availability of EExchanger.net services is prohibited or conflicts with local laws, or may require the Service Provider to comply with local registration or licensing requirements (collectively referred to as "Prohibited Jurisdictions"). The Service Provider reserves the right, at its sole discretion, to monitor and restrict access to EExchanger.net services in any Prohibited Jurisdiction. If the Service Provider determines that you are accessing EExchanger.net services from any Prohibited Jurisdiction or have made false statements regarding your place of establishment, incorporation, citizenship, or residence, the Service Provider may refuse to perform an exchange without the right to a refund.

11.8. The Service Provider has the right to use Cold Wallets and cryptocurrency exchanges at its discretion. In the event of illegal transfers or fraudulent activities, the Service Provider may require the Customer to undergo verification in accordance with the AML/KYC Policy or refuse to perform an exchange without the right to a refund if the submitted materials do not meet the requirements or if the Customer refuses to provide them.

12. Disclaimer of Obligations

The Service Provider has the right to refuse to enter into an Agreement and to execute an Order without providing any explanation. This provision applies to any Customer.

13. Refund Policy

13.1. General Provisions

13.1.1. Refunds are possible only in cases where the exchange has not been completed due to technical or other reasons related to the operation of the Service.

13.1.2. Refunds are possible if the Customer initiates a refund when it is impossible to complete the exchange.

13.2. Grounds for a Refund

13.2.1. The exchange service experiences technical problems, making payment impossible.

13.2.2. The funds have been credited, but the exchange has not been completed within the period established by the regulations.

13.2.3. The User accidentally made the payment twice.

13.2.4. Problems with the recipient's payment details (if confirmed by documents or the support service of the payment systems).

13.3. Cases in Which Refunds Are Not Provided

13.3.1. The User provided incorrect payment details for receiving funds.

13.3.2. The transaction was completed according to the provided information.

13.4. Refund Processing Time

13.4.1. A refund request shall be reviewed within 1 business day from the moment of submission.

13.5. Refund Request Procedure

13.5.1. To initiate a refund, the User must contact the Service by email with the subject line "Refund Request".

13.5.2. The email address from which the request is sent must match the email address specified in the Order. Otherwise, a refund is not possible.

13.5.3. The request must include:

Order number;

Address for the refund.

13.6. Fees and Expenses

13.6.1. In the event of a refund caused by the User's fault, all payment system fees shall be borne by the User.

13.6.2. If the error occurred on the part of the Service, a full refund shall be provided.

13.7. Refusal of a Refund

13.7.1. The Service reserves the right to refuse a refund if the User's actions show signs of fraud.

14. Prevention of Fraud, Payment Reversals, and Financial Liability

14.1. Prohibition of Fraudulent Transactions

Users are strictly prohibited from using the Service to conduct fraudulent transactions, use stolen or unauthorized payment instruments, make payments from third-party bank accounts without proper authorization, or engage in any other activities aimed at unlawfully obtaining funds or digital assets belonging to the Service or third parties.

14.2. Prohibition of Fraudulent Payment Reversals and Disputes

Users are prohibited from intentionally initiating unjustified refunds, cancellations, or disputes of completed payments (Chargeback, Recall, Reversal, Payment Dispute) after the Service has duly fulfilled its obligations under an exchange order.

It is prohibited to provide banks, payment systems, or other financial institutions with knowingly false information regarding unauthorized payments, non-receipt of digital assets, or failure of the Service to fulfill its obligations.

These provisions apply to all fiat currencies, bank transfers, payment cards, and other payment methods used for exchange transactions.

14.3. Fulfillment of the Service's Obligations

Upon proper completion of an exchange order and transfer of digital assets or funds to the payment details specified by the User, the Service's obligations shall be considered fulfilled in accordance with the terms of the exchange.

Any subsequent unjustified reversal, cancellation, or dispute of the payment does not invalidate the completion of the exchange order and may be considered a violation of this Agreement.

14.4. Actions Taken by the Service in Case of Suspected Fraud

In the event of suspicious transactions, notification of a payment reversal, or detection of signs of fraud, the Service reserves the right to:

Suspend the processing of the User's current and subsequent exchange orders until the circumstances have been clarified.

Request additional documents, identity verification, proof of the lawful origin of funds, and confirmation of authorization to use the payment details.

Temporarily restrict or permanently discontinue providing services to the User.

Share necessary information with banks, payment systems, and financial partners to verify the circumstances of the transaction, while complying with personal data protection requirements.

14.5. Financial Liability of the User

If intentional fraud, an unjustified payment reversal initiated in bad faith, or other unlawful actions by the User are established, resulting in financial losses to the Service after the completion of an exchange order, the User agrees to:

14.5.1. Reimbursement of Lost Funds.

Reimburse 100% of the amount of funds actually reversed, debited, or forcibly refunded after the completion of the exchange transaction, to the extent that the Service has incurred the corresponding losses.

14.5.2. Payment of an Additional Penalty.

Pay a penalty of 10% of the amount of the payment actually reversed or refunded.

This penalty constitutes an additional measure of financial liability and takes into account potential expenses incurred by the Service, including bank fees, blocking, restoration, or replacement of payment details, operational expenses, risks to business reputation, and other negative consequences resulting from the User's unlawful actions.

Payment of the penalty does not release the User from the obligation to reimburse the principal amount of lost funds.

14.6. Obligation to Cooperate in Payment Disputes

In the event of a payment dispute, the User agrees to cooperate in good faith with the Service, provide accurate information, necessary documents, and supporting evidence to establish the circumstances of the transaction.

14.7. Termination of Service

The Service reserves the right to refuse further service to the User in cases of confirmed fraudulent transactions, intentional abuse of payment refund mechanisms, or other material violations of this Agreement.

15. Final Provisions

By entering into this Agreement and providing their data on the EExchanger.net website (hereinafter referred to as the Website) by completing the relevant form fields, the Customer:

15.1. Confirms that all personal data provided belongs to them personally.

15.2. Confirms and acknowledges that they have carefully and fully reviewed this Agreement and the terms governing the processing of personal data entered in the form fields, understand their content, and agree to them.

15.3. Consents to the processing of the provided personal data by the Website for the purpose of entering into this Agreement between the Customer and the Service, as well as its subsequent execution.

15.4. Consents to the transfer of their personal data to the exchange service's partners in accordance with the terms of personal data processing.

15.5. Consents to receiving informational newsletters from the Website.

15.6. Agrees to the terms of personal data processing.

15.7. Confirms that they have read and agree to the terms of the AML/KYC Policy.

15.8. Confirms that they act of their own free will and in their own interests and understand that by checking the corresponding "Website Rules" checkbox, they consent to the Website storing their personal data for a period of 6 months.

15.9. By agreeing to these Rules, confirms that they are not a citizen or resident of the United States of America or any other countries or regions specified in Section 11.7 of the Exchange Rules.